Troubled Crypto Exchange QuadrigaCX Goes Offline for 'Maintenance'

Canadian crypto exchange QuadrigaCX, whose customers have been unable to withdraw funds for months, has been inaccessible for several hours.

AccessTimeIconJan 28, 2019 at 11:31 p.m. UTC
Updated Sep 13, 2021 at 8:50 a.m. UTC

Troubled crypto exchange QuadrigaCX, whose customers have faced withdrawal delays in both fiat and crypto for months, has been inaccessible for several hours.

The Canadian company, which has faced a prolonged banking fight and said its CEO and founder died last month, blamed a system upgrade for the Monday outage. It was not immediately clear when the exchange would go back online.

The company did not post any updates about the situation to its Twitter or Reddit pages, though users of both platforms complained about issues accessing the platform throughout the day.

Moreover, the status message on the website appears to be fluid. A previous message timestamped 21:07 UTC on Jan. 28 explains that "an upgrade is being performed on QuadrigaCX and we should be back online shortly," alongside an apology "for any inconvenience."

However, a later message simply states that the site is down for maintenance:


Earlier this month, QuadrigaCX said on social media and through emails sent to customers that it was making progress toward returning their money, after resolving a legal fight with the Canadian Imperial Bank of Commerce (CIBC), which previously froze funds held by the exchange's payment processor.

However, messages on Reddit Monday indicate that customers continue to have issues withdrawing their funds.

An email sent by interim CEO Aaron Matthews on January 15 said the exchange would work to return customer funds "within two weeks" – a period that ends tomorrow.

However, Jose Reyes, owner and managing director of Billerfy, the payment processor working to endorse the bank drafts on Quadriga's behalf, said at the time he did not have a firm timeline on when funds might be returned.

"[N]o banks have the appetite to take the drafts so we are looking around for crypto-friendly banks," he told CoinDesk then. As such, he could not commit to the two-week timeframe laid out by Matthews.

The company was expected to hold a shareholders' meeting on Friday to elect new officers, following a petition to the Supreme Court of British Columbia filed by Jennifer Robertson, identified as the widow of QuadrigaCX founder Gerald Cotten and the executor of his estate.

The petition claimed Cotten's death left no officers with the company. However, it is not clear if the meeting took place and, if so, what the results were.

Requests for comment to QuadrigaCX and Reyes were not immediately returned.

Editor's note: This article has been updated to clarify that both fiat and crypto withdrawals at QuadrigaCX have been delayed in recent months.

Closed sign image via Shutterstock


Please note that our privacy policy, terms of use, cookies, and do not sell my personal information has been updated.

The leader in news and information on cryptocurrency, digital assets and the future of money, CoinDesk is a media outlet that strives for the highest journalistic standards and abides by a strict set of editorial policies. CoinDesk is an independent operating subsidiary of Digital Currency Group, which invests in cryptocurrencies and blockchain startups. As part of their compensation, certain CoinDesk employees, including editorial employees, may receive exposure to DCG equity in the form of stock appreciation rights, which vest over a multi-year period. CoinDesk journalists are not allowed to purchase stock outright in DCG.

Learn more about Consensus 2024, CoinDesk’s longest-running and most influential event that brings together all sides of crypto, blockchain and Web3. Head to to register and buy your pass now.