BTC-e Opens User Support Tool Ahead of Bitcoin Trading Relaunch

Embattled cryptocurrency exchange BTC-e has launched a new portal for sending in support tickets.

AccessTimeIconSep 11, 2017 at 4:05 p.m. UTC
Updated Sep 13, 2021 at 6:55 a.m. UTC
10 Years of Decentralizing the Future
May 29-31, 2024 - Austin, TexasThe biggest and most established global hub for everything crypto, blockchain and Web3.Register Now

Cryptocurrency exchange BTC-e is beefing up support ahead of a planned trading relaunch this week.

BTC–e, which began allowing account withdrawals earlier this mont after a crackdown by U.S. authorities, announced today that it would begin accepting English and Russian-language support tickets through a new portal.

In that news update, BTC-e outlined that it would only be responding to certain queries (primarily related to withdrawals and deposits made between July 25 and August ) until it launches its new trading platform on September 15.

That the exchange would launch an expanded support functionality is perhaps a relief to some users. Signs on social media indicate some are still experiencing problems with their accounts, including some issues related to two-factor authentication. BTC-e's news update said that it would begin addressing 2FA problems "after [users pass] the verification on the new platform."

The move comes just over a month after BTC-e first declared its intention to relaunch, claiming that it had secured just over half of the funds it initially held.

Greek police, acting on a U.S. warrant, arrested one of the exchange's alleged operators in July, a move quickly followed by the seizure of BTC-e's web domain as well as the levying of a $110 million fine by the U.S. government. That alleged administrator, Alexander Vinnik, has meanwhile issued comments to the media declaring that he is innocent.

Image via Shutterstock


Please note that our privacy policy, terms of use, cookies, and do not sell my personal information has been updated.

The leader in news and information on cryptocurrency, digital assets and the future of money, CoinDesk is an award-winning media outlet that strives for the highest journalistic standards and abides by a strict set of editorial policies. In November 2023, CoinDesk was acquired by Bullish group, owner of Bullish, a regulated, institutional digital assets exchange. Bullish group is majority owned by; both groups have interests in a variety of blockchain and digital asset businesses and significant holdings of digital assets, including bitcoin. CoinDesk operates as an independent subsidiary, and an editorial committee, chaired by a former editor-in-chief of The Wall Street Journal, is being formed to support journalistic integrity.

Learn more about Consensus 2024, CoinDesk's longest-running and most influential event that brings together all sides of crypto, blockchain and Web3. Head to to register and buy your pass now.