BTC-e Opens User Support Tool Ahead of Bitcoin Trading Relaunch

Embattled cryptocurrency exchange BTC-e has launched a new portal for sending in support tickets.

Sep 11, 2017 at 4:05 p.m. UTC
Updated Sep 13, 2021 at 6:55 a.m. UTC

Cryptocurrency exchange BTC-e is beefing up support ahead of a planned trading relaunch this week.

BTC–e, which began allowing account withdrawals earlier this mont after a crackdown by U.S. authorities, announced today that it would begin accepting English and Russian-language support tickets through a new portal.

In that news update, BTC-e outlined that it would only be responding to certain queries (primarily related to withdrawals and deposits made between July 25 and August ) until it launches its new trading platform on September 15.

That the exchange would launch an expanded support functionality is perhaps a relief to some users. Signs on social media indicate some are still experiencing problems with their accounts, including some issues related to two-factor authentication. BTC-e's news update said that it would begin addressing 2FA problems "after [users pass] the verification on the new platform."

The move comes just over a month after BTC-e first declared its intention to relaunch, claiming that it had secured just over half of the funds it initially held.

Greek police, acting on a U.S. warrant, arrested one of the exchange's alleged operators in July, a move quickly followed by the seizure of BTC-e's web domain as well as the levying of a $110 million fine by the U.S. government. That alleged administrator, Alexander Vinnik, has meanwhile issued comments to the media declaring that he is innocent.

Image via Shutterstock

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