Could the Blockchain End Bureaucracy?

In this OpEd, Reform researcher Alexander Hitchcock discusses how blockchain could lead to big savings in civil services.

AccessTimeIconAug 29, 2016 at 11:30 a.m. UTC
Updated Mar 6, 2023 at 3:39 p.m. UTC
10 Years of Decentralizing the Future
May 29-31, 2024 - Austin, TexasThe biggest and most established global event for everything crypto, blockchain and Web3.Register Now

Alexander Hitchcock is a researcher at Reform, a UK-based think tank where he has authored reports on healthcare, welfare and public procurement.

In this opinion piece, Hitchcock discusses how blockchain technology could be used to fight bureaucracy by enabling governments to make strategic cuts in their workforces.

Bureaucracy, Ludwig von Mises explained in 1944, is "always applied with an opprobrious connotation", and such connotations – that it is time-consuming, frustrating and costly – have stood the test of time.

If you wanted to ask a question about a self-assessment tax return in October, you'd have been waiting 47 minutes to do it. In 2014-15, the public-sector wage bill was £150bn.

New thinking can change this, however.

Blockchain – a distributed public ledger capable of recording transactions securely (explained here) – is a key means. Businesses are proselytizing the technology as able to remove back-office functions that eat into profit margins. Banks believe they can cut $20bn from running costs. Government must likewise see it as a way to dramatically improve efficiency.

The UK Government has been making positive noises this year. In January, the Government's chief scientific adviser published 'Distributed Ledger Technology: Beyond Blockchain', setting out a number of possible applications of the software concept.

In April, Cabinet Office Minister Matthew Hancock, explained that blockchain is being explored as a way to streamline the distribution of government grants and track aid spending to ensure it is spent correctly. The last Government wanted "blockchain brainstorming" to explore further options.

One overlooked application is in replacing administrative work in the civil service. This alone accounted for 170,000 staff at a cost of £3.25bn in 2014-15 (see graph).

Number of civil servants in each level
Number of civil servants in each level

Blockchain can replace some of these functions by recording transactions.

Governments across the globe have begun experimenting with using the software to record property ownership. This is administratively light as it is automatically documented by the blockchain and it skips the current need for people to use central registers to access information.

The Government could use this approach to more efficiently spend Land Registry's £13m annual staffing bill. Sweden believes this can be done while cutting the time it takes to complete real estate deals.

The real win, however, comes from streamlining the running of the biggest departments, which are most heavily weighted toward administration.

civil service departments
civil service departments

This can be done through the use of 'smart contracts' on blockchain.

These contracts automatically carry out certain functions if pre-defined conditions have been met. Businesses could, for example, set-up real-time tax payments when they receive income – and automatically receive rebates where appropriate. Similarly individuals could set up automatic self-assessment returns, skipping the need to interact with HMRC officials.

Elsewhere, the Department for Work and Pensions could automatically pay and update social security in reaction to working status – a clear compliment to Universal Credit, which pays benefits dynamically, based, in part, on working hours.

Moving responsibility for paying taxes and distributing benefits onto the blockchain can allow these departments to reduce human administration. HMRC has an aim to become "diamond-shaped", which entails the cutting of over 14,000 jobs, assuming numbers of staff at other levels remain constant. This alone would reduce staff costs by £275m.

In 2015, DWP officials mooted reducing employee numbers by 30,000 – or 36%. Replacing 36% of officials would save £290m in staff costs – although in all likelihood the axe would fall more heavily on administrative jobs because of their potential automation.

These are ambitious aims. The history of labour-force change in the private sector reveals that for every lower-skilled job that is automated, as many as four are created.

Today’s frugal public sector may stop such expansion.

But to understand blockchain's effects, government should follow the advice of its chief scientific adviser in distributed ledger technology and begin piloting its use. Only then might bureaucracy finally be consigned to the scrapheap of history.

This article originally appeared on Reform's website and has been republished here with the author's permission.

Bureaucracy image via Shutterstock


Please note that our privacy policy, terms of use, cookies, and do not sell my personal information has been updated.

CoinDesk is an award-winning media outlet that covers the cryptocurrency industry. Its journalists abide by a strict set of editorial policies. In November 2023, CoinDesk was acquired by the Bullish group, owner of Bullish, a regulated, digital assets exchange. The Bullish group is majority-owned by; both companies have interests in a variety of blockchain and digital asset businesses and significant holdings of digital assets, including bitcoin. CoinDesk operates as an independent subsidiary with an editorial committee to protect journalistic independence. CoinDesk employees, including journalists, may receive options in the Bullish group as part of their compensation.

Learn more about Consensus 2024, CoinDesk's longest-running and most influential event that brings together all sides of crypto, blockchain and Web3. Head to to register and buy your pass now.