UPDATE (5th January 09:43 GMT): Bitstamp has been temporarily suspended from the CoinDesk Bitcoin Price Index as its API has been unavailable since 09:13 GMT.
UPDATE (5th January 09:40 GMT): Statements from Bitstamp have been added to this article.
Bitstamp announced today it was suspending services after it "detected problems" with its hot wallet, initially stopping withdrawals and warning customers not to attempt bitcoin deposits.
Once again, confusion reigned on bitcoin discussion forums as interested parties speculated on what and how large the problems might be at the world's second-busiest USD exchange.
The company has now replaced its regular main page with a statement saying "we have reason to believe that one of Bitstamp’s operational wallets was compromised on January 4th, 2015".
It warns customers not to make deposits to previously-issued bitcoin addresses, stating in bold text that deposits to these addresses "cannot be honored", but reassured them that it holds a large majority of its bitcoins in cold wallets, and had ample supplies to cover any deposits made before 5th January, 2015, 9:00 UTC.
Worries at silence
Concerns had mounted for hours over Bitstamp's apparent silence. At 9:27 GMT, however, CEO Nejc Kodrič calmed some nerves by tweeting the following apology:
Stop sending bitcoins
After the user contacted Bitstamp's customer support, he received the following emailed reply:
Today our transaction processing server detected problems with our hot wallet and stopped processing withdrawals.
You should STOP SENDING bitcoin deposits to your Bitstamp account IMMEDIATELY as private keys of your deposit address may be lost.
Your bitcoins already deposited with us are stored in a cold wallet and can not be affected.
We will send you more info as soon as possible.
It also posted the following message on users' main Account Balances page:
The phrase "previously provided addresses" led some to wonder if Bitstamp was suffering the kinds of problems with re-used random number values that plagued Blockchain wallets a couple of weeks ago.
CoinDesk will continue to monitor this developing story and post updates as they become available.
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