US CFPB Now Accepting Complaints Against Bitcoin Businesses

The US Consumer Financial Protection Bureau will now receive consumer complaints against bitcoin businesses.

AccessTimeIconAug 11, 2014 at 5:26 p.m. UTC
Updated Apr 10, 2024 at 2:47 a.m. UTC
10 Years of Decentralizing the Future
May 29-31, 2024 - Austin, TexasThe biggest and most established global event for everything crypto, blockchain and Web3.Register Now

The US Consumer Financial Protection Bureau (CFPB) has issued a new warning to consumers, advising that they should exercise caution when engaging with the bitcoin and digital currency markets.

The CFPB advisory urges consumers to be vigilant as there are risks to consider when dealing and transacting with digital currency; namely, volatile exchange rates, unclear costs, security threats posed by hackers and scammers and the possibility that companies may not always be able to provide help or refunds for lost or stolen funds.

Notably, the news comes two months after the Government Accountability Office, the investigative arm of the US Congress, asked the CFPB to look more closely at the digital currency industry.

CFPB director Richard Cordray echoed the agency’s emphasis on the risk posed by digital currencies in his remarks, adding:

“Virtual currencies may have potential benefits, but consumers need to be cautious and they need to be asking the right questions. Virtual currencies are not backed by any government or central bank, and at this point consumers are stepping into the Wild West when they engage in the market.”

The document offers introductions to the products and services offered by digital currency companies – like private keys and wallets – and mentions the risks each carry.

Filing complaints with the CFPB

The CFPB is an independent federal agency responsible for policing financial products and services. When it issued the advisory, it announced that it is currently accepting complaints from users about products and services in the digital currency market.

The agency also lined its advisory with anecdotal complaints it has received thus far.

For example, some individuals have told the CFPB they have been unable to recover lost or stolen funds from exchanges; one user had to discard hard drive that held the private keys to 7,500 BTC; and one sent digital currency without ever hearing back from the other person involved in the trade.

The invitation for consumer complaints marks the first time the agency has commented on the bitcoin industry, and indicates what could be the first step in its more close examination of the digital currency market.

The CFPB will use the information it collects to better understand how digital currencies affect consumers and help it enforce federal consumer financial laws and take consumer protection policy steps, if needed.

Bitcoin businesses react

Initial industry reaction to the release was mixed, with some prominent members of the community attempting to highlight how the statement could increase consumer awareness.

Jaron Lukasiewicz, CEO of New York-based bitcoin exchange Coinsetter, spoke to the report’s positive points. Users of digital currency products and services should be asking themselves about product benefits, security procedures and pricing, he said:

“The CFPB’s bulletin provides a comprehensive list of the risks associated with bitcoin, and I encourage anyone who is not already familiar with them to read it. Not covered in the CFPB’s letter are the many benefits to using bitcoin, including the fact that it is a low cost alternative to banking for underprivileged families.”

Other notable community members had markedly different reactions.

For example, New York business attorney and chairman of the Bitcoin Foundation’s Regulatory Affairs Committee Marco Santori implied on Twitter today that the CFPB’s warning presents a biased approach to digital currency basics.

— Marco Santori (@msantoriESQ) August 11, 2014

Likewise, Coinbase founder Fred Ehrsam called the report “disappointing” for its one-sided presentation.

— Fred Ehrsam (@FEhrsam) August 11, 2014

Industry advocates call for action

The response from bitcoin's leading advocacy groups was more measured, even if they found the release to be a clear sign that bitcoin needs their further support.

Perianne Boring, president of the newly formed bitcoin advocacy group, the Chamber of Digital Commerce, said the release as evidence of why further bitcoin education in Washington, DC is badly needed.

Boring told CoinDesk:

"On the heels of NYDFS's proposed BitLicense regulatory scheme, this is yet another example of why the Chamber of Digital Commerce was formed – to help educate federal (and, when warranted, other) regulators and policy makers and guide them into smart regulation. This advisory confirms that there is real urgency for the sector to support the work of the Chamber. There is abundant evidence that our concern is in no way alarmist."

Jim Harper, Bitcoin Foundation global policy counsel, also cited education in his remarks, telling CoinDesk:

“It is standard practice for agencies at the state, federal, and international levels to issue warnings about bitcoin. There are consumer risks around new technologies, and even-keeled educational material from government agencies can help make consumers aware and savvy.”

The government’s ill-defined role in regulating bitcoin enterprises has become a contentious debate in the bitcoin community lately. Though some argue that having a consumer protection framework for digital currency businesses might stifle innovation in the space, others say it could be very advantageous bringing about mainstream interest more quickly.

US capitol building via Shutterstock


Please note that our privacy policy, terms of use, cookies, and do not sell my personal information has been updated.

CoinDesk is an award-winning media outlet that covers the cryptocurrency industry. Its journalists abide by a strict set of editorial policies. In November 2023, CoinDesk was acquired by the Bullish group, owner of Bullish, a regulated, digital assets exchange. The Bullish group is majority-owned by; both companies have interests in a variety of blockchain and digital asset businesses and significant holdings of digital assets, including bitcoin. CoinDesk operates as an independent subsidiary with an editorial committee to protect journalistic independence. CoinDesk employees, including journalists, may receive options in the Bullish group as part of their compensation.

Learn more about Consensus 2024, CoinDesk's longest-running and most influential event that brings together all sides of crypto, blockchain and Web3. Head to to register and buy your pass now.