A new report reveals that ButterflyLabs customers have submitted 283 complaints against the company – worth more than $1m in combined refunds and late orders – to the US Federal Trade Commission (FTC) since 2012.
The first complaint was filed in September 2012, with the most recent complaint having been submitted on 15th April of this year.
Notably, one entry made a claim for $30m with no date attached. This entry has been omitted from our tally of orders claimed from ButterflyLabs.
Complaints over delays
The FTC complaints range from outstanding orders to refunds that have not been received.
One customer in Hawaii, who paid $30,247 to ButterflyLabs last March, but is still awaiting their shipment, wrote:
According to Ars Technica, ButterflyLabs lost a civil case last November, with the plaintiff receiving an award of $13,000. The company is also facing a class-action lawsuit filed last month to recover an alleged $25m in customer pre-payments.
Noah Wood, one of the lawyers representing the customers, wrote in a post announcing the suit:
Federal penalties possible
The FTC complaints are only the first step in a process that may see Butterfly Labs investigated by law enforcement agencies.
The firm could also face civll penalties imposed by the FTC, which is charged with enforcing a variety of antitrust and consumer protection laws, including fraud.
However, there is no guarantee these customer complaints will result in any form of restitution, according to a FTC spokesperson, who told Ars Techina:
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