Latin American Exec: Employees Could Earn 5% More with Bitcoin

Entrepreneur Ulf Kuhn illustrates how the current banking environment is inhibiting the growth of his Chile-based telemarketing company.

AccessTimeIconFeb 6, 2014 at 10:29 a.m. UTC
Updated Sep 11, 2021 at 10:19 a.m. UTC
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Bitcoin's potential to cut credit and debit transaction fees and exchange rate costs is often seen as its biggest advantage to international businesses.

However, to entrepreneurs in developing countries the virtual currency represents an even greater opportunity: the end to costly trade restrictions that inhibit their profits and ability to compete.

Ulf Kuhn, founder of Chile-based telemarketing business Telemarketing Facil, has learned this lesson firsthand. The German native moved to Chile three years ago to export business ideas and learn more about developing markets.

However, he soon found that the traditional banking system was there to impede his efforts every step of the way. During his relocation, Kuhn says he was "scammed" with 25% percent transaction fees for international bank transfers and money transfers.

Since launching Telemarketing Facil in 2013, he hasn't exactly found the banking environment more accommodating.

Traditional banking complications

To begin, Kuhn reports that even paying employees via the current banking system is difficult, given that his business serves all of Latin America.

With employees based in Mexico and Colombia, workers incur additional costs in the form of currency exchange rates as well as bank and payment provider fees. As a result, the payment process at Telemarketing Facil works like this:

  1. A client pays Telemarketing Facil, the funds enter its Chilean peso account.
  2. Telemarketing Facil pays its advertising, phone service and software costs in USD.
  3. Telemarketing Facil converts Chilean pesos to USD, then to their employees' local currency at a roughly 4% exchange rate.
  4. To transfer funds to employees, Telemarketing Facil uses PayPal, which is subject to an additional 5% fee.

"Our employees could earn 5% more," Kuhn said.

Fees don't just directly impact transactions at Telemarketing Facil, however. Kuhn says the company loses clients because its invoices don't include bank fees. Still, it could be worse, Kuhn notes. If Telemarketing Facil was based in Argentina, it might not be able to exist at all.

"We would have to charge Argentinian peso. After that, people could send us money only with the Argentine official exchange rate – that is about 30%."

Bitcoin's emerging solution

There is one potential remedy to Kuhn's challenge – virtual currency. The entrepreneur believes that widespread bitcoin use in his market this would revolutionize his ability to conduct business.

Kuhn began accepting bitcoin on 17th January after attending a bitcoin meetup where he spoke with Nicolas Cary, CEO of, about bitcoin and its potential use in international business.

telemarketing facil, b2b
telemarketing facil, b2b

Should all its clients pay in bitcoin or use the technology for payments, Telemarketing Facil's payment process would include fewer steps and fees:

  1. The client pays in bitcoin, Telemarketing Facil starts service eight business days earlier.
  2. Telemarketing Facil pays its advertising, phone service and software costs in USD.
  3. Telemarketing Facil allows employees to decide whether to be paid in BTC or by bank transfer at an additional cost.

Sluggish adoption

While promising, such a scenario is unfortunately not on the horizon for Telemarketing Facil. Kuhn notes that he hasn't had any customers yet take advantage of the new payment option, though some tech startups with USD bank accounts have expressed interest.


Furthermore, Kuhn says that there are some problems that need solving before bitcoin takes off in the B2B space. He cited that easy escrow payments, as well as clarity by governments on bitcoin's tax status would be beneficial.

Existing players in the bitcoin ecosystem could do more as well. Kuhn noted that it's currently too difficult to get bitcoins because big trading platforms don't have bank accounts in Chile.

But, Kuhn isn't discouraged, as he understands that adoption will take time.

“I see a big potential for B2B bitcoin transactions for exporting companies, especially in Argentina, Colombia, Chile and Peru," he said.

Image credit: Telemarketing Facil


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