Crypto.com Suspends Withdrawals Following 'Unauthorized Activity'

Users are required to sign back into their accounts and reset their two-factor authentication.

Jan 17, 2022 at 4:55 p.m. UTC
Updated Jan 18, 2022 at 4:54 p.m. UTC

Jamie Crawley is a CoinDesk news reporter based in London.

Cryptocurrency exchange Crypto.com suspended withdrawals on its platform on Monday following reports from users of "unauthorized activity."

  • The Singapore-based firm announced via Twitter early on Monday that it would be pausing withdrawals shortly while it investigated reports of suspicious activity on users' accounts. All funds were safe, it said.
  • Several hours later, the exchange issued an update advising users were required to sign back into their accounts and reset their two-factor authentication (2FA).
  • At around 16:00 UTC (11 a.m. ET), CEO Kris Marszalek tweeted that final checks were being made prior to withdrawals being resumed in the following 30-60 minutes.
  • At 17:42, the site's official Twitter account notified users that withdrawals had resumed and all funds were safe, though it anticipated some processing backlogs.
  • Crypto exchanges have been known to suspend withdrawals and other services during spikes in demand at periods of high volatility. One of the most recent such occasions was in November, when Binance disabled all crypto withdrawals due to a large backlog.

UPDATE (Jan. 17, 2022, 20:14 UTC): Updated to report that Crypto.com had resumed withdrawals.


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Jamie Crawley is a CoinDesk news reporter based in London.

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Jamie Crawley is a CoinDesk news reporter based in London.

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